Privacy Policy

Who we are

• DEPOXRESS UK LTD, a company registered in England and Wales (Company No. 17342377).
• Registered office: 19 Sutton Close, Oadby, Leicestershire, LE2 5WT, United Kingdom.
• Contact: info@depoxpress.com · +44 7345 985619.

What personal data we collect

• Enquiry details you submit through our quote or contact forms: name, company name, email address, telephone number, website, country, information about your operation (order volumes, SKUs, parcel profile, sales channels, service requirements) and any message you send.
• Technical data needed to run the site securely, including your IP address, which is used for spam prevention and rate limiting when you submit a form.
• Your language preference, stored in a functional cookie.

How we use your data and our lawful bases

We do not use your enquiry data for marketing without your separate consent, and we do not sell personal data.

• To respond to your enquiry and prepare a quote — our legitimate interests in responding to potential and existing customers, and where relevant taking steps at your request before entering into a contract.
• To provide and administer fulfilment services if you become a customer — performance of a contract.
• To keep the website secure and prevent abuse — our legitimate interests in protecting our systems.
• To comply with legal obligations, for example tax and accounting requirements.

Consent

When you submit a form you are asked to confirm that you agree to us processing your details in order to respond to your enquiry. You can withdraw consent, or ask us to stop processing, at any time by contacting us.

Who we share data with

We require providers to protect personal data and to process it only on our instructions.

• Our website hosting provider (Vercel), which processes requests to the site.
• Our email provider, used to deliver form submissions to our inbox.
• Professional advisers, and authorities where we are legally required to disclose information.

International transfers

Some of our providers may process data outside the United Kingdom. Where that happens, we rely on appropriate safeguards such as UK adequacy regulations, standard contractual clauses or the UK International Data Transfer Addendum.

How long we keep data

We keep enquiry correspondence for as long as needed to deal with your enquiry and for a reasonable period afterwards for record-keeping, then delete or anonymise it. Customer records are kept for the duration of the relationship and for the periods required by law, for example six years for accounting records.

Your rights

To exercise any of these rights, contact us using the details above.

• Access a copy of your personal data.
• Ask us to correct inaccurate data.
• Ask us to delete data, or to restrict or object to processing, in certain circumstances.
• Ask for portability of data you provided to us.
• Withdraw consent where we rely on it.
• Complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.

Cookies

This website uses only strictly necessary and functional cookies. See our Cookie Policy for details.

Security

We use appropriate technical and organisational measures to protect personal data, including HTTPS, access controls and server-side validation of form submissions. Form contents are not logged unnecessarily.

Children

This website and our services are intended for businesses and are not directed at children under 18.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

Questions about this policy or your personal data: info@depoxpress.com.